If you're experiencing limited sound amplification with your glasses, follow these steps:
Step 1: Ensure glasses are powered on
Make sure your glasses are turned on. For help, see: How to turn on/off hearing assistance.
Step 2: Restart the glasses
If sound is still limited, try turning the Glasses off and on again.
Step 3: Factory reset the glasses
If the issue persists, perform a factory reset. See how to reset.
If the problem continues, please contact us.
If you're experiencing limited sound amplification with your glasses, follow these steps to enhance your audio experience:
Step 1: Increase the Volume Levels
Start by ensuring the volume levels on your glasses are appropriately set. For instructions on adjusting the eyewear volume, check this.
Step 2: Select a Different Preset
If the volume adjustment isn't sufficient, consider switching to a different preset. You can do this directly from the App home page. Refer to this for detailed steps.
Step 3: Adjust Background Noise Levels
If you're still not satisfied, try increasing the background noise setting from "Lowered" to "Standard" through the App home page. For guidance, see this.
Step 4: Perform the Calibration guided process
If you haven't performed the Calibration guided process yet, or if it’s been a while since the last "Calibration", it’s a good idea to do so now. For information on "Calibration" and its benefits, check out this.
By following these steps, you should be able to improve the sound amplification on your glasses. If you continue to experience issues, don’t hesitate to reach out.
If you're experiencing intermittent amplification with your Nuance Audio™ Glasses, follow these steps to improve sound quality:
Step 1: Check the battery level
Your glasses might be low on power. Charge them and wait for the LED to light up. For details, see: How to charge your glasses.
Step 2: Restart the glasses
If charging doesn't help, try turning the glasses off and on again.
Step 3: Factory reset the glasses
If the issue persists, perform a factory reset. See: How to reset your glasses.
Note: Intermittent amplification may occur in strong winds, which can affect all hearing support devices.
If the problem continues, please contact us.
