Registration & account management

If the phone where the Nuance Audio™ App was installed and paired with your glasses is no longer available (e.g., due to a broken phone), you can easily transfer your account by following these steps:

Step 1: Install the Nuance Audio™ App on your new phone
Download and install the App on your new device. For detailed instructions, see: How can I download a new app on my phone?

Step 2: Log in with your existing account
Use the same account ID and password from your previous phone to log in.

Step 3: Reconnect your glasses
Follow the "Pair my Glasses" option from the Home Page in the app to pair your glasses.

For further assistance, feel free to reach out.

Try following these steps:

1. Check your internet:
You'll need working Wi-Fi or a mobile data connection, which is required to update your profile. Check your connection here: HOW DO I CHECK IF I HAVE A WORKING DATA CONNECTION?

2. Verify your data
Ensure all required fields are filled in correctly. Errors may occur if data doesn’t meet the required format.

3. Check your email address:
Make sure your email isn’t already linked with another account.

For more assistance, contact us.

A OTP (one-time password) is a unique code that ensures security by allowing one-time use for logging in and is sent in the welcome email. The one-time password numeric code is used to certify your identity and the validity of the email address provided during the registration process and to retrieve your password.

If you haven't received the OTP, follow these steps:

1. Check Spam:
Verify that the OTP email hasn’t been sent to your spam or junk folder.

2. Check Internet:
Ensure your phone is connected to the internet. Check your connection here: HOW DO I CHECK IF I HAVE A WORKING DATA CONNECTION?

3. Request a new OTP:
If the email is still missing, request a new OTP from the same verification page in the mobile app.

For further assistance, contact us.