Nuance Audio Glasses troubleshooting

Nuance Audio Glasses troubleshooting
App App Connectivity and Download Issues App Functionality Issues Registration & Account Management
Battery & Charging Glasses Charging Issues Remote Control Charging Issues
Firmware Firmware & System Update Issues
General Troubleshooting Steps Generic Unexpected Behavior of the Glasses Generic Actions On Your Phone Generic Power Issues
Pairing & Connectivity Connectivity Issues Interference Issues Pairing Errors
Sound General Amplification Issues Sound Issues
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App Connectivity and Download Issues

I received a connectivity error in the app. What should I do?

A stable network connection (via SIM or Wi-Fi) is required for eyewear pairing, user registration and authentication, and firmware upgrades. Without a connection, or if an error occurs, these functions will be blocked.

Step 1: Check your network connection
If you encounter an error, verify that your Wi-Fi or mobile data is properly set up and working. For detailed instructions, refer to this guide: How do I check if I have a working data connection?

Step 2: Try again
Connectivity errors can sometimes occur between the App and the Nuance Audio™ Glasses. In these cases, turn off and on the mobile and re-open the App. This will refresh the connection with the Nuance Audio™ Glasses and should resolve the issue.

For further assistance, feel free to reach out.

I have issues downloading the app. What should I do?
If you're having trouble downloading the Nuance Audio App, try these troubleshooting steps:

Step 1: Check Your Wi-Fi or Mobile Data Connection
Ensure your internet connection is stable. For detailed instructions, see this guide: How do I check if I have a working data connection?

Step 2: Verify Available Storage Space
Make sure your phone has enough storage space. For instructions, see: "How do I check the storage space on my phone?"

Step 3: Update Your Operating System
Ensure your phone is running the latest operating system. Check compatibility here: "Is the Nuance Audio™ App compatible with any smartphone?", and follow this guide for updates: "How can I update an app on my phone?"

Step 4: Close and Reopen the App Store
If the App won't download, close and reopen the Google Play Store (for Android) or App Store (for iOS).

Step 5: Restart Your Mobile Phone
A simple restart can often resolve many download issues.

For further assistance, feel free to reach out.
How can I update my Nuance Audio account email address?
The email address used during registration cannot be changed. If you need to update it, you must create a new account. Before doing so, follow these steps to access the App with your old account and unpair your glasses:

Step 1: Access the "My Glasses" section.

Step 2: Open the App and tap the icon in the bottom-right corner of the home page (see visual for reference). Select "Settings" and enter the "My Glasses" section.

To forget your glasses:
Scroll down and choose "Forget these glasses" to unpair them. This will allow you to pair the glasses with a new account. Please be aware that after the "Forget these glasses" operation is completed, it is necessary to wait for 1 minute before turning the glasses on again. (HOW TO PAIR MY NUANCE GLASSES TO MY MOBILE)

After completing these steps, you can create a new account and pair your glasses. For further assistance, feel free to reach out.