Our customers have 30 days to try on the items, without any risk, getting a full refund of the purchase, provided that the returned items are intact and in good condition, without damage or breakage. Our return policy applies to Nuance Audio Glasses, Plus and all related accessories. For purchases made from an authorized retailer, the return is subject to the policy of the point of sale and any refund is subject to its evaluation.
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Return Policy
What is the return policy? Will I receive a full refund?
How to make a return?
How to return an item:
• Items purchased from authorized Nuance retailers must be returned to the place of purchase.
• If you purchased your Nuance Audio glasses or accessories (Charging Pad, Remote Control, Charging Case) from our website, please follow the steps below:
1. Contact Customer Service, who will assess the condition of the glasses and arrange the return.
2. Prepare your return using the box in which the items were delivered and include all supplied components and accessories. Follow the shipping instructions included in the package or download the instructions here. If the original box is no longer available or is not in suitable condition, use a sturdy cardboard box of a similar size that is suitable for safe transportation. Do not use soft boxes or mailing bags.
Please note: You will receive a confirmation email once your refund has been processed.
Once we have received and inspected the returned items, you will receive a refund for eligible items in accordance with the applicable return policy.
