To make your experience as smooth as possible, the following tools are available to you:
• A dedicated Learning Center, where you will find videos that will help you get familiarized with the product, discovering all its features and support you with key “how-tos” tutorials; also, it will be possible for you to consult and download documents (website only), such as User Guides and other printed material.
• A comprehensive Troubleshooting section, to support you with common issues.
• A comprehensive FAQ section, should you have additional questions or concerns.
In case you would prefer to contact us directly, please do so here
• A Care Tips section, providing dos and donts about how to treat your Nuance Audio™ Glasses and equipment, to preserve its functionalities and optimize its performance over time.
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Contact touchpoints & service details
What self-support tools are available?
How can I contact Nuance Audio™ Glasses for support?
Choose to contact us through one of the following:
• Phone: 844-844-0919
Available Monday-Friday, from 10:00 to 19:00 (CET).
• Email: nuance_ca_support@nuanceaudio.com
Reach our to us via email and we will get back to you as soon as possible
Is remote assistance available?
Yes, it is! If you have contacted Nuance via phone or chat, we may ask for your permission to view the configuration of the App (e.g. volume, programs, focus mode).
Once the remote controlling is Approved from you, a support member will be able to view the information and remotely change the value of the main parameters to adjust and optimize your Nuance Audio™ Glasses experience.
Can I get any clinical advice by contacting the Support Center?
Our support team consists of experienced Nuance Audio™ Glasses professionals with a deep understanding of listening solutions. However, if medical advice is needed, we recommend you to visit your preferred ENT doctor.
How can I monitor the status of a claim?
Regardless of how you've chosen to contact us, we will keep you posted via email about the status of your warranty claim. If you reach us via email, we will address your inquiry within 24 working hours.
Where can I find the serial number of the Nuance Audio™ Glasses?
You can locate the serial number of your Nuance Audio™ Glasses in three different places:
• On the packaging box your glasses were delivered in
• On the left temple of your glasses
• In the Nuance Audio™ App: Menu (icon on the bottom right of the home page) > Settings > My Glasses
