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Battery & charging

How can I charge my Nuance Audio™ Glasses?

To charge your Nuance Audio™ Glasses, follow these steps:

Step 1: Connect the Charging Pad
• Use a standard USB-C charger or USB-C power source (minimum 5V) to connect the supplied charging pad and USB-C cable.

Step 2: Place your Nuance Audio™ Glasses on the Charging Pad
• Fold the glasses and place them upside down on the charging pad, as shown in the picture below. The magnets inside the charging pad will help position the glasses correctly.

Charging Status Indicators
• Orange LED: Charging is in progress.
• Green LED: Glasses are fully charged (at least 96%)

Battery Level Indications
When picking up the glasses, both the charging pad LED and the frame LED will indicate the battery level for a few seconds:
• Red LED: Battery level is 0-20%
• Green LED: Battery level is higher than 20%

How long does a full charge take?

A full charge takes about 3 hours.

How long does the battery last?

At original capacity, once fully charged (100%) and under Normal Use Conditions, the battery in the Nuance Audio™ Glasses is expected to deliver up to 8 hours of continuous use*.
Actual battery performance may vary and is influenced by several factors, including environmental conditions and audio settings**.

Furthermore, assuming Approximately one full charge per day:
• After 500 full charging cycles (equivalent to about 16 months of use), the battery is expected to retain at least 85% of its original capacity.
• After 1,000 full charging cycles (equivalent to about 32 months of use), the battery is expected to retain at least 80% of its original capacity.

* “Normal Use Conditions” means:
• Operating the product in line with the user manual, which includes operating the product within the recommended temperature range.
• Not exposing the product to extreme heat, cold or humidity.
• Using the product only for its intended use.
• Using only the provided or certified charging accessories.
• Ensuring the battery is charged and discharged in accordance with the guidelines provided.
• Always making sure that Nuance Audio™ Glasses is using the latest firmware version.
• Charging the battery at room temperature instead of a lower or higher temperature.
• Charging the battery only when necessary.
• Making sure to charge the battery fully before unplugging it.

** Approximately: 5.5–7 hours in noisy conditions above 75 decibels with high volume (4-5/5) and “all-around” audio mode.
7–8 hours in environments with moderate background noise (50–75 decibels) using mixed audio settings.
Up to 8 hours in quieter environments (below 50 decibels), with reduced volume and “front” audio mode.

How can I check the battery level?

You can check the battery level of your Nuance Audio™ Glasses in the following ways:

1. Via the Nuance Audio™ App (downloadable for free from IOS Apple App Store and Google Play)
The exact charge level is displayed in the top left corner of the App's home page.

2. LED Indicators
When powering on or turning off your glasses, the LED color indicates the charge level:
*Red LED: Battery level is between 0% and 20%.
*Green LED: Battery level is above 20%.

3. Audio Prompt
When powering on the glasses, an audio prompt announces the charge level in 5% increments.

Can I check if the battery is deteriorating?

Contact our Support Center and they can inform you on your battery health if you have consented to sharing your data with Nuance Audio™ Glasses

What can I do to extend the battery life?

Here are some tips to help you maximize the battery life of your Nuance Audio™ Glasses: 
• Always make sure your glasses are using the latest firmware version 
Turn off hearing assistance if not needed
• Charge the battery at around room temperature instead of lower or higher temperatures 
• Charge your battery only when necessary 
• Make sure to charge the battery fully before unplugging your glasses
Please check here for additional tips on how to preserve your glasses and their performance

Is it possible to replace the battery?

No, the battery is not replaceable. However, following 500 full charging cycles (corresponding to Approximately 16 months of use) the battery is expected to perform at or above 85% of its original capacity. Following 1,000 full charging cycles (corresponding to Approximately 32 months of use), the battery is expected to perform at or above 80% of its original capacity. 

If you want to know more about how to optimize the battery life, please consult the FAQ "What can I do to extend battery life?"