FAQs

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Account settings

How can I create my account?
The first time the Nuance Audio™ App is launched, you will be able to register and create an account through a guided process.

You can create an account by providing either an email address with a password or a phone number (this latter option is not available in all countries).

Registration using a phone number does not require creating a password; each time you log in, a one‑time password (OTP) will be sent via SMS to proceed with authentication.
Why should I register my account?

We recommend registering to create your own profile, calibrate your Glasses and getting access to all advanced features of the Nuance Audio™ App, enjoying more personalized support over time.

Can I use my existing Google or Apple account to register?

No, we currently don't support registration through Google or Apple IDs.

Once registered in either the Nuance Audio™ App or website, do I have to register again on the other one?

No, you only have to register once, either via the website or the Nuance Audio™ App. Once registered, you will just have to log in to access your account, regardless of your access point.

Can I have the same account registered on two different smartphones?

Yes. You can install the App on different smartphones and connect them to your account. If you want to activate your glasses to communicate with one smartphone instead of another, just disconnect your glasses from the prior smartphone and pair them to the new smartphone. 

How can I change the email address provided in the registration process?
This isn't possible. Unfortunately, a new registration is needed with a new email address. 
Even in the case of registration with a phone number, it is not possible to modify it. Therefore, you must delete the account and proceed with a new registration.
How can I change my password?

Click on "Forgot password" on the App's log-in page. A one-time code will be emailed to you to confirm your identity. If you want to change your password, please log out first, then follow the forgot password process.

How can I update my user profile?

All profile information can be updated anytime from the “My Account” section of the Nuance Audio™ App, which you will find by clicking on the bottom right icon of the App home page ("Menu"). The only attribute that cannot be changed is the email address used in the account registration. 

How can I set my preferred language?
By default, the App uses the language of the smartphone on which it is installed. If this feature is not supported, the Application defaults to English. If necessary, a different language can be selected in “My Account” section of the App, which you will find by clicking on the bottom right icon of the App home page.

To change the language, the glasses must be connected to the app. If the selected language is not already available on the glasses, choosing the new language will trigger a download to the device. The process will take approximately 1 minute.
What is an OTP code?
The one-time password numeric code is used to certify your identity and the validity of the email address provided during the registration process and to retrieve your password.
In the case of registration with a phone number, a verification OTP code will be sent at each login.
Is biometric authentication supported by the App?

Yes, if your mobile phone supports fingerprint or face recogniction, after the first successful login you can enable it to authenticate to the Nuance Audio™ App.
Biometric authentication can be removed entering "Menu" (bottom right icon in the app and then selecting "Security and Password"