If the Charging Case battery is low, charge it using the USB-C cable included in the package.
For more information, see: "How can I charge my Nuance Audio™ Plus?"
First, make sure the Nuance Audio™ Plus - Charging Case has sufficient battery charge. You can check the battery level using the LED indicators on the Charging Case or in the Nuance Audio™App.
If the Charging Case battery is low, charge it using the USB-C cable included in the package.
For more information, see: "How can I charge my Nuance Audio™ Plus?"
If your Glasses aren't charging, please follow these steps:
Step 1: Check the charging position
Ensure the charging area on the glasses is facing up and properly aligned on the charging pad (insert visual).
Step 2: Use an appropriate power adapter and cable
Use a standard USB-C charger or USB-C power source (minimum of DC5V/1A) to connect the supplied charging pad and USB-C cable. Once connected if the charge case LED shortly lights up in green it means connection is working fine.
Step 3: Verify Connections
Confirm that the charging pad is securely connected to the charging cable, and that the cable is properly connected to the power adapter. Upon plugging the cable in, watch for a solid green light to turn on for 3 seconds indicating proper connections and power up. If a red light blinks or no light comes on, it means the charging pad is out of order - contact customer service for further assistance.
Step 4: Inspect the Power Adapter
Check that the power adapter is in good condition and not damaged.
Step 5: Adjust Glasses Position
If everything seems correct and the glasses still isn't charging, try gently adjusting its position on the pad.
Step 6: Make sure the glasses are correctly positioned on the charging pad. Then: turn off and turn on your mobile, open the Nuance Audio™ App, wait for about 20 seconds and you should see the charging indicator on the screen and the LED on the charging pad should turn into orange color.
Following these steps should help resolve the charging issue with your Nuance Audio™ Plus.
If you need further assistance, feel free to reach out.
To optimize battery performance, it is recommended to turn off the audio when not in use. For instructions on how to enable or disable audio, please refer to this guide: HOW TO TURN ON/OFF THE GLASSES
If your glasses are new and their battery lasts less than 6 hours, follow these steps:
Step 1: Reset the Glasses
Start by resetting your glasses. For detailed instructions, see this guide: How do I factory reset my glasses?
Step 2: Fully Discharge and Recharge
Drain the battery until the glasses completely shut down. Afterward, wait at least 30 minutes before placing the glasses on the charging pad. Let them charge for at least 4 hours to ensure a full charge.
For more tips on maximizing battery life and longevity, check out this section: Care tips
If you need further assistance, feel free to reach out.
