Troubleshooting Nuance Audio Glasses

Troubleshooting Nuance Audio Glasses
App App Functionality Issues Registration & account management App Connectivity & Download Issues
Battery & Charging Glasses charging issues Remote control charging issues
Firmware Firmware & System Update Issues
General Troubleshooting Steps Generic actions on your phone Generic unexpected behavior of the glasses Generic power issues Phone Calls
Pairing & Connectivity Connectivity issues Interference issues Pairing errors
Sound General amplification issues Sound issues
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Phone Calls

What should I do if the Phone Calls feature is on but I don't receive calls?

If the Phone Calls feature is enabled in the App, try the following steps:

Step 1: Check the Bluetooth connection

• Make sure the Glasses are properly connected to your phone via Bluetooth.

For more information, see: How can I pair or unpair a Bluetooth device on my smartphone?

Step 2: Verify the hearing device connection (iPhone)

• Open Settings > Accessibility > Hearing Devices.
• Select Nuance Audio™ Plus as your Made for iPhone (MFi) hearing device
• Tap the dialog box and wait for the connection to complete
• Return to the Nuance Audio™App and tap ""Done""

Step 3: Check the Phone Streaming settings

• Open the Nuance Audio™ App.
• Go to Menu > Settings > Phone Streaming.
• Make sure both ""Phone Calls"" and ""Notification Sounds"" are enabled

If the issue persists, please contact our Support Team.

Why don't the controls on the Glasses work during a call?

If the controls on your Glasses do not work during a phone call, make sure Shortcuts are enabled in the Nuance Audio™ App:

1. Open the Nuance Audio™ App
2. Tap the Menu icon in the bottom-right corner of the Home page
3. Select ""Settings""
4. Select ""Shortcuts""
5. Make sure both ""Double Tap"" and ""Change Presets"" are enabled.

If the issue persists, please contact our Support Team.