App Download & Compatibility

For detailed information, please refer to the Getting Started guide. 

You can download the Nuance Audio App in two ways:

Using the QR code

• Locate the QR code inside the packaging lid or in the activation section of the User Guide.
• Scan the QR code using your device's camera or a QR code scanner. You will be directed to the appropriate App store.

Searching manually

• On iPhone, open the Apple App Store.
• On Android, open the Google Play Store.
• Search for "Nuance Audio™ Plus".
• Select the official Nuance Audio™ App.

To install the App:

• Tap the App icon to view details.
• Tap "Get" (iOS) or "Install" (Android).
• If prompted, confirm the download using your password, Face ID, Touch ID, or other authentication method enabled on your device.

Once installation is complete, open the App and follow the on-screen instructions to pair your Nuance Audio™ Plus and start using its features.

The Nuance Audio™ App is compatible with iOS smartphones starting from iOS 16+, release version 0.3.7 and later.  For Android smartphones, it starts from Android 12 with SDK 24, release version 0.4.1 and later.

The Nuance Audio™ App is not compatible with Huawei smartphones that use the HMS (Huawei Mobile Services) system, as it does not support HMS.

The Nuance Audio App is now available in English and some other languages in USA, EU and EEA countries. EU member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.  
EEA countries (outside the EU): Iceland, Liechtenstein, Norway, Switzerland, United Kingdom.

Yes, the Nuance Audio™ App is compatible with Apple Watch (from iOS 10+) with 40 mm or larger display.
Android smartwatches are not supported.

Yes, the Nuance Audio™ App will notify you on how and when to update. It will also help you update the firmware securely. 

To keep your Nuance Audio™ Plus performing at its best, we recommend keeping the firmware up to date.

Before you begin:

• Make sure the Glasses battery level is above 20%
• Ensure your smartphone is connected to a stable Wi-Fi or mobile data network

To check for updates:

1. Open the Nuance Audio™ App on your mobile device
2. Tap the Menu icon in the bottom-right corner of the Home page
3. Select "My Glasses"
4. If a firmware update is available, a notification banner will appear

To install the update: follow the on-screen instructions in the App to complete the firmware update.

Automatic updates
Automatic updates while charging are enabled by default. To manage this setting:
Go to Menu > My Glasses > Update Available > Automatic Updates

Updates while charging: when the Glasses are placed on the charger and the battery level is above 5%, the App automatically checks for available firmware updates.

If you experience any issues during the update process, please contact the Nuance Support Center for assistance.

If you use Nuance Audio™ Remote Plus without the App, firmware updates must be performed in-store. You will be notified when an update is available.

No, you won't have to recalibrate your glasses and all your preferred audio settings will still be saved.

Yes. The Nuance Audio™ App is designed to operate correctly with both operating systems (IOS and Android) within the last 4 years.