Nuance Audio Plus FAQs

Nuance Audio Plus FAQs
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Contact Touchpoints & Service Details

What self-support tools are available?
To make your experience as smooth as possible, the following tools are available to you:
• A dedicated Learning Center, where you will find videos that will help you get familiarized with the product, discovering all its features and support you with key “how-tos” tutorials; also, it will be possible for you to consult and download documents (website only), such as User Guides and other printed material.
• A comprehensive Troubleshooting section, to support you with common issues.
• A comprehensive FAQs section, should you have additional questions or concerns.
In case you would prefer to contact us directly, please do so here -> link to "Contact Us"
• A Care Tips section, providing dos and donts about how to treat your Nuance Audio™ Glasses and equipment, to preserve its functionalities and optimize its performance over time.
How can I contact Nuance Audio™ Plus for support?

Choose to contact us through one of the following:

•    Phone: 844-844-0919
 Available Monday-Friday, from 8:30 AM to 5:30 PM (EST); Saturday from 9:00 AM to 5:30 PM (EST). 

•    Email: nuance_ca_support@nuanceaudio.com
Reach our to us via email and we will get back to you as soon as possible

•    Chat (human)
Available both via the Nuance website and App. One of our support members will be there to assist you.

Is remote assistance available?

Yes, it is! If you have contacted Nuance via phone or chat, we may ask for your permission to view the configuration of the App (e.g. volume, programs, focus mode). Once the remote controlling is Approved from you, a support member will be able to view the information and remotely change the value of the main parameters to adjust and optimisze your Nuance Audio™ Plus experience.

Can I get any audiological advice by contacting the Support Center?

Our support team consists of experienced Nuance Audio™ Plus professionals with a deep understanding of hearing solutions. However, if medical advice is needed, we recommend you to visit your preferred hearinghealthcare professional or ENT doctor.