You can perform a factory reset in one of two ways:
1. Using the Nuance Audio™ App
• Open the Nuance Audio™ App on your mobile phone
• Tap the Menu icon in the bottom-right corner of the Home page
• Select ""My Glasses""
• Scroll to the bottom of the page and tap ""Factory Reset""
2. Using the Glasses
• Press and hold the ""+"" and ""−"" buttons simultaneously for 10 seconds
• Release the buttons when the LED turns purple
Important Warning:
Please note that performing a factory reset will restore the device to its original factory settings.
This includes the following changes: original audio configuration, ""Calibration"", paired devices. Also, please be aware that after the factory reset operation is completed, it is necessary to wait for 1 minute before turning the Glasses on again.
After the factory reset is complete, wait 1 minute before turning the Glasses on again.
After resetting your Glasses:
1. Remove the Glasses from the App
• Open the Nuance Audio™ App on your mobile phone
• Tap the Menu icon in the bottom-right corner of the Home page
• Select ""My Glasses""
• Scroll to the bottom of the page and tap ""Forget Glasses""
After completing this step, wait 1 minute before turning the Glasses on again.
2. Remove the Bluetooth pairing from your phone
For instructions, see: Connectivity Issues | Nuance Audio
3. Pair the Glasses again
For instructions, see: "How can I pair my Nuance Audio™ Plus with the App?"
4. Perform Calibration again
For instructions, see: "What is Calibration and what is it used for?"
5. Restore your preferred settings
This includes presets, Own Voice settings, and any other personalized configurations.
If you need additional assistance, please contact our Support Team.
